"Is it absolutely necessary to enter that data into the system? Who uses it? How and why?"
"Do you really need to move the goods from A to B?"
"Does it make sense to use the ERP system to perform that function?"
"Why is so much time wasted between various processes, can that be reduced?"
"How can we structurally meet our Service Levels Agreements. What is the root cause
of our current struggle to meet our clients demands?" 